Most items on the Regal Mobility website are in-stock and ready for shipping. However, for some time, some items may be temporarily out-of-stock, unavailable for shipment until a specific date, or may require more assembly time. For more information about the shipping availability of our items, please read below details.
Items that are in-stock and ready to be shipped are located in our warehouse after the order and payment have been made. Then, the items will be shipped to the verified shipping address ASAP.
Advanced Sale and Temporarily Out-Of-Stock Items
Items that fall into this category are not currently in stock but will be in stock soon or ordered shortly. Customers will only be charged for ordering an advanced sale or temporarily out-of-stock item until we have the item in stock. A notification email will be sent about the status of the order.
Where We Ship
We currently ship to U.S. addresses. However, we do not ship to P.O. (Post Office), APO (Army Post Office), and FPO (Fleet Post Office) boxes and addresses.
Since every delivery we make is via truck freight, we advise our customers to have an adequate space in their delivery addresses for our delivery truck to unload.
We offer FREE standard shipping on all Continental U.S. (48 Contiguous States) orders. Orders are expected to arrive within 14 business days – weekdays, excluding federal holidays. However, our FREE shipping doesn’t include inside delivery, removal of cartons, or any form of assembly.
Shipping oversized items are via a freight trucking company and are also FREE. Before shipping, we will contact the customer to schedule a delivery date and a four-hour time window. Within the given schedule, an adult must be available for receiving, inspecting, and signing for the delivery.
The freight delivery company is only responsible for unloading the item from the delivery truck. They will not carry the item into the customer’s property, so we recommend having someone else to help you bring your ordered item into your property once it is unloaded from the delivery truck.
Returns & Refunds
To return or refund an item, here are the following conditions and requirements to be heeded:
If the product has already been assembled, it must be disassembled securely in its original protective packaging before return shipment. It must also still be in its good condition, with all paperwork, parts, and accessories still included.
The return reason questionnaire included in the packing slip must be answered completely. Upon the removal of the mailing label portion, the remainder of the slip must also be included in the return package as well.
We should be contacted at firstname.lastname@example.org for further instructions and for us to arrange a freight delivery pickup for the item to be returned. Someone has to be present at the given address and time of pickup. The item for return needs to be at the front door for the freight driver.
To receive a refund or credit, the item(s) must be returned to us within 15 days of original shipment date. For gift returns, the credit will be issued to the original purchaser.
If the item received is damaged or defective, the customer must contact our customer service department within 7 days of delivery at email@example.com. As the customer, please supply all the necessary details such as item number from the original confirmation e-mail, order number, and your e-mail address and phone number.
We, at Regal Mobility, will make every reasonable effort to solve the problem, either by providing a replacement or through technical assistance.
Orders cancelled after the item has already shipped will be subject to all standard return policies. To cancel an order, the customer must accept the delivery, obtain a Return Authorization (RA) number, and ship the item back to the correct address. The customer must be responsible for the return shipping fee and a 20% restocking fee.
Refusing acceptance of a package may incur deductions from the customer’s credit or refund. Fees to be deducted from the issued credit include return shipping fee and a 20% restocking fee.
IMPORTANT NOTE | If there’s significant visible damage to the carton or packaging upon receipt of the item, request that the delivery driver note the damage and request a claim be filed with the carrier. Please contact and inform us immediately at firstname.lastname@example.org as well.
For other delivery and shipping, or returns and refund related questions or inquiries, please get in touch with us by calling 800-217-5619 or by leaving us a message on our contact page.